Refund Policy

Effective date: April 12, 2026

This Refund Policy describes the conditions applicable to purchases made on Musilock, operated by Mendy Group LLC, a Wyoming limited liability company, USA.

1. Nature of the Service

Musilock is a digital product — a SaaS platform that provides immediate access to music contract generation, signing, and management tools. Upon completing a purchase, you receive instant access to your plan's features.

2. General Policy: All Sales Are Final

Due to the digital nature of the service and the immediate access granted upon purchase, all sales are final. We do not offer refunds once payment has been processed.

This policy is supported by two reasons:

1. Free trial before you buy. Every user can create 1 demo contract at no cost and with no credit card required. This demo lets you evaluate the full platform — contract generation, electronic signing, and management — before committing to a paid plan.
2. Immediate digital access. Upon payment processing, plan features activate immediately. Digital access cannot be "returned" once granted.

3. Plan Changes

1. Upgrade: you can switch to a higher plan at any time. The new plan activates immediately and is billed proportionally for the remaining time in the cycle.
2. Downgrade: you can switch to a lower plan at any time. The change takes effect at the start of the next billing cycle. You retain full access to your current plan's features until the current cycle ends. No pro-rated refunds are issued.

4. Cancellation

You can cancel your subscription at any time from your account settings. To avoid being charged for the next billing period, you must cancel at least 24 hours before your renewal date. After cancellation:

1. Your paid plan remains active until the end of the current billing cycle.
2. You will not be charged for the next cycle.
3. Your account reverts to the free plan (no access to paid features).
4. Contracts you have created and signed remain accessible and downloadable.

5. Exceptions

We may consider exceptions to this policy in the following circumstances, at our sole discretion:

1. Verified duplicate charges: if you were charged twice by mistake.
2. Documented technical failures: if a platform defect prevented you from using the service for the entirety of the billing period, and you notified us within the first 7 days.

To request an exceptional review, email [email protected] with the subject line "Refund Request" including your account email, purchase date, and a description of the issue.

6. Payment Disputes

If you initiate a payment dispute (chargeback) with your bank or payment processor, we reserve the right to suspend your account until the dispute is resolved. We recommend contacting us first at [email protected] to attempt to resolve the issue directly.

7. European Union Users

Pursuant to Article 16(m) of Directive 2011/83/EU on consumer rights, the 14-day right of withdrawal does not apply to the supply of digital content not on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is lost.

By completing your purchase on Musilock, you expressly consent to immediate access to the digital content and acknowledge the loss of your right of withdrawal.

8. Contact

For any refund or billing inquiries:

Mendy Group LLC (operating as Musilock)

[email protected]